Flowers Rayners Lane E-Commerce Order Terms & Conditions

Introduction

Welcome to Flowers Rayners Lane. These Terms & Conditions govern your use of our website and the online ordering of flower delivery services in Rayners Lane and the surrounding areas. Please read them carefully before placing any order. By accessing our website or making a purchase, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services. These terms apply to all customers utilising our online flower delivery service in Rayners Lane and neighbouring locations.

The Order Process

To purchase flowers from Flowers Rayners Lane, follow the procedures below:

• Product Selection: Browse our online catalogue and select your preferred floral arrangements or products. Product descriptions, images, and prices are provided to aid your selection, but please note that due to the seasonal nature of flowers, some substitutions of similar quality and value may occur.
• Delivery Details: Enter accurate delivery details, including your contact information and the correct recipient address in Rayners Lane or the surrounding areas. Please specify any preferred delivery date and any special instructions regarding delivery. We strongly recommend double-checking address and contact details before completing your order.
• Order Confirmation: Once you place your order, you will receive an email confirmation (if provided) summarising your purchase. This confirmation acknowledges receipt of your order request but does not form a binding contract until your payment has been accepted and we have confirmed the order's acceptance.
• Delivery Fulfilment: Orders specifying a delivery date will be prioritised accordingly. Delivery times cannot be guaranteed due to factors beyond our control, but we will make every reasonable effort to complete delivery as requested.

Orders for same-day delivery must be placed before the cut-off times stated on our website. Orders received after that time will be processed for the next available delivery date. Deliveries are usually made within Rayners Lane and selected adjacent areas; however, we reserve the right to refuse orders outside our defined delivery radius.

Payments

All prices listed on our website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable. Flowers Rayners Lane strives to ensure that all product prices and descriptions are accurate at the time published, but reserves the right to correct any errors or omissions.

• Accepted Payment Methods: We accept major credit and debit cards and any other payment options displayed during the checkout process. Payment is required in full at the point of order.
• Secure Transactions: Payments made via our website are processed using secure encrypted technology to safeguard your financial details.
• Non-Payment: If we do not receive payment in full, we reserve the right to refuse to deliver goods until payment has been made.
• Pricing Errors: In the event of a pricing error on our website, we are not obliged to provide flowers at the incorrectly listed price. We will contact you for instructions if your order cannot be fulfilled at the stated price.

Cancellations and Amendments

Your satisfaction is very important to us. We understand that sometimes circumstances change. Our cancellation and amendment policy is as follows:

• Cancelling Orders: To cancel your order, please notify us as soon as possible and at least 24 hours before the scheduled delivery date. If your order has already been dispatched or is within 24 hours of delivery, it may not be possible to cancel. In such cases, cancellation is at our discretion and may incur charges to cover costs incurred.
• Amending Orders: If you wish to amend any part of your order (such as delivery details or product selection), contact us promptly. We will do our best to accommodate changes prior to preparation and dispatch. Amendments cannot be guaranteed, especially during busy periods or after flowers have been arranged for delivery.
• Refunds: Where an order is successfully cancelled within the permitted timeframe, we will issue a refund using your original payment method. Please allow sufficient time for funds to appear in your account, which may vary depending on your bank provider.

For personalised items or bespoke arrangements, refunds or cancellations may not be possible once work has commenced. Your statutory rights are not affected.

Delivery Policy

Flowers Rayners Lane is committed to providing reliable flower delivery across Rayners Lane and adjacent areas. Delivery terms are as follows:

• Delivery Area: We offer flower delivery throughout Rayners Lane and selected nearby communities. Orders made outside our standard delivery zone may not be fulfilled or may incur additional charges at our discretion.
• Delivery Times: While we strive to deliver on your chosen date, delivery times are not guaranteed. Factors such as traffic, weather, and recipient availability may affect timing. If no one is present at the delivery address, we may leave the flowers with a neighbour, in a safe place, or attempt redelivery. A delivery card will be left where applicable.
• Delayed Deliveries: In the rare event of an unavoidable delivery delay, we will notify you as soon as possible. Our liability for late delivery is limited to a refund of any delivery charges paid. We cannot be held responsible for any loss or inconvenience caused by delayed delivery.

It is your responsibility to provide accurate delivery information. We do not accept liability for failed delivery due to incorrect addresses or recipient unavailability.

Substitutions and Product Variation

All our floral arrangements are made fresh to order using the finest available flowers. However, certain blooms may be unavailable due to seasonality, supply shortages, or other circumstances beyond our control. We reserve the right to substitute flowers or packaging of equal quality and value without prior notification. Substitutions will always be made with your satisfaction in mind and in keeping with the overall theme of the bouquet or arrangement ordered. If you are dissatisfied with any substitution, please contact us promptly to discuss resolution.

Liability and Limitation

We strive to ensure that all flowers and related products supplied match their descriptions and are delivered in fresh condition. Should items be delivered in substandard condition, please notify us within 24 hours with supporting evidence (such as photos) so we can arrange for a resolution which may include a replacement or refund.

• Extent of Liability: Our liability for any claim arising from the use of our website or delivery of products shall be limited to the value of the goods ordered. We are not liable for any indirect or consequential losses, business losses, loss of profits, or damage to goodwill arising from the late or non-delivery of goods, except as required by law.
• No Warranty: All content, products, and services are provided "as is" and without warranty, express or implied, except as legally required. We do not accept liability for technical issues, interruptions, or faults with our website outside our control.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

Customer Responsibilities

By placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. You agree to provide current, complete, and accurate purchase and delivery information. It is your responsibility to keep order confirmation and contact us with any questions relating to your purchase.

Data Protection and Privacy

All personal information provided to complete your order is handled in accordance with our Privacy Policy and in compliance with current UK data protection legislation. Information is used solely for the purpose of fulfilling your order and will not be shared with third parties except as required to fulfil your delivery.

Intellectual Property

All content on our website, including images, text, and branding related to Flowers Rayners Lane, is protected by intellectual property rights. No part of this website or its content may be reproduced, copied, or distributed for commercial purposes without our express permission.

Governing Law and Jurisdiction

These Terms & Conditions and any contract formed resulting from your use of our services shall be governed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Variations and Updates

We reserve the right to amend these Terms & Conditions from time to time without prior notice. Updated terms will be posted on our website and come into effect immediately upon publication. It is your responsibility to check the Terms & Conditions each time you place an order. Continued use of our website and services constitutes acceptance of the current terms.

General Provisions

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court, the remaining provisions shall continue in full force and effect. Any failure to exercise any right or provision does not constitute a waiver of such right or provision.

Contact and Customer Service

If you have any questions, concerns, or feedback regarding these Terms & Conditions or your experience ordering from Flowers Rayners Lane, please refer to the Contact section of our website. We value all customers in Rayners Lane and surrounding areas and strive to provide a seamless ordering and delivery experience.

Notice: These Terms & Conditions apply to all online flower delivery customers within Rayners Lane and neighbouring communities. Thank you for choosing Flowers Rayners Lane for your floral needs.