Returns, Refunds & Complaints – Flowers Rayners Lane
Our Fresh Flowers Guarantee in Rayners Lane
At Flowers Rayners Lane, we take immense pride in sourcing and delivering only the freshest flowers to households and businesses in Rayners Lane and the nearby area. We understand that our customers expect beautiful, vibrant flowers that last, and as your trusted local florist, we are committed to stand behind our fresh flowers guarantee with every order.
Damaged-on-Arrival & Freshness Policy
Your satisfaction is our priority. In the rare event that your bouquet arrives damaged or not up to our high standards of freshness, we kindly ask that you inform us as soon as possible upon receiving your flowers. Our flowers are delivered at their freshest, and we guarantee that they will remain vibrant and fresh for at least five days from the date of delivery, provided the care instructions are followed. If your flowers arrive wilted, damaged, or not in the fresh condition you expect, please let us know within 24 hours of receipt to allow us to help swiftly.
Returns and Refunds Procedure
We fully appreciate that every occasion matters, and we want to make things right if your experience has not been perfect. Should your flowers be affected by wilt, damage in transit, or any issue affecting their condition on arrival, you have a couple of options:
- Replacement: We can send you a replacement bouquet (subject to the same value and style) as quickly as possible, with a priority delivery slot if available.
- Refund: If a replacement does not suit your needs, we are also happy to arrange a full or partial refund, depending on the concern raised and the circumstances of your order.
To make use of these options, please retain either the affected flowers or photo evidence and have your order details available. We may ask for photos to help us resolve the issue quickly and to ensure consistent quality for all our valued customers in Rayners Lane.
Complaints Process
If you feel our service, product, or delivery did not meet your expectations, please do not hesitate to reach out. We value constructive feedback and strive to resolve any complaints fairly and swiftly. Our experienced team will review your complaint thoroughly, aiming to respond within two working days. We always work towards a resolution that leaves our customers happy and confident in our service, whether this involves a replacement, refund, or another suitable resolution.
Our Promise as Your Trusted Rayners Lane Florist
As the trusted florist for Rayners Lane and the surrounding community, we serve both residential and business clients with integrity, care, and a passion for fresh flowers. We are always ready to stand by our guarantee: fresh flowers, expertly arranged and delivered with care. If you have questions about our returns, refunds, or complaints process, please contact us directly and our friendly local team will assist you every step of the way.
Thank you for choosing Flowers Rayners Lane. We’re dedicated to ensuring every bouquet delights—if not, we’ve got you covered, right here in Rayners Lane.
